What he is meaning is have a forum or sub-forum which only the member can see/post (For example if nagato posted a thread in talk to staff none of the other members would be able to see it apart from staff).
I agree it could be useful in the future
If there is a plug-in for that then i would then say I agree that we could use a sub forum for members to contact staff members. Im still fuzzy about this post so everyone could be happy on both sides